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Engage Awards

Meet the Winners

ENGAGE AWARDS 2023 WINNERS

Best of Business Transformation Strategy:
Winner: Fred. Olsen Cruise Lines

Highly Commended: Sky UK - Group Service Management

Highly Commended: Estar Truck & Van

Best of Customer and Employee Engagement Programme:
Winner: Phoenix Group

Highly Commended: NKD + Australia Post

Best of Customer Centric Strategy:
Winner: National Grid

Highly Commended: Phoenix Group

Highly Commended: Fred. Olsen Cruise Lines

Best Customer Contact Transformation:
Winner: Beauty Pie

Highly Commended: NatWest

Best Customer Service Team:
Winner: UK Power Networks

Highly Commended: Utilita Energy Limited

Best Use of Customer Insight:
Winner: Whitbread and Ipsos

Highly Commended: Utilita Energy 

Best Use of Innovation in Customer Engagement:
Winner: Utilita Energy

Highly Commended: Ovo Energy

Best Use of Technology in Customer Engagement:
Winner: NatWest

Highly Commended: Mallcomm

Best Use of Voice of The Customer:
Winner: BELRON INTERNATIONAL LIMITED

Highly Commended: Whitbread and Ipsos

Best Diversity and Inclusion Strategy:
Winner: Croftstone Consulting UK 

Highly Commended: Liberty Global

Best Employee Wellbeing Strategy:
Winner: Exinity

Highly Commended: Sutherland

Highly Commended: SoftServe

Best Internal Communications Strategy:
Winner: Kilo Health 

Highly Commended: Astrazeneca

Highly Commended: Product Madness

Best Use of Innovation in Employee Engagement:
Winner: Phoenix Group

Highly Commended: Ocado Group

Highly Commended: Virgin and Gate One

Best Use of Technology in Employee Engagement:
Winner: Newcastle Building Society

Highly Commended: Grupo Salinas International

Highly Commended: Sutherland

Best Use of Training:
Winner: Capgemini Invent 

Highly Commended: Accenture

Highly Commended: Mitie

Best Use of Voice of The Employee:
Winner: Balfour Beatty plc

Highly Commended: Phoenix Group

Highly Commended: Ocado Group

Great Place to Work:
Winner: HubGem

Highly Commended: Phoenix Group

Highly Commended: Sopra Steria


Congratulations!

“Winning the Engage Award was so exciting – what an amazing event! To be recognised for innovation in listening to our employees and success in driving engagement is fantastic.”
Head of Employee Engagement, Balfour Beatty
“We’re SO proud to have our Customer Happiness Team recognised for the amazing work they do. Being named Best Customer Service team puts the official stamp of excellence on all of the team’s hard work – thank you!”
Head of Services, Naked Wines
“We were honoured to be recognised by the Engage Awards especially amongst our peers that are doing incredible work in the customer engagement space.”
Digital Platform Product Lead, Coutts

Choose an upcoming event

FUTURE OF WORK CONFERENCE

FUTURE OF WORK CONFERENCE

The conference will reimagine the workforce and  workplace of the future through a variety of case study content from those doing it best. Blending the importance of technology alongside workplace communication, collaboration, and culture, we’ll be looking at how to unleash the energy and endless possibility of employees regardless of their physical location.
LONDON - 9th OCTOBER, 2024
See Event Info
CUSTOMER ENGAGEMENT SUMMIT

CUSTOMER ENGAGEMENT SUMMIT

The industry’s largest event is in it's 11th year and promises a jam-packed day of diverse content covering all aspects of customer engagement. We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. 
LONDON - 26th NOVEMBER, 2024
See Event Info
EMPLOYEE ENGAGEMENT SUMMIT

EMPLOYEE ENGAGEMENT SUMMIT

Putting the employee at the heart of the organisation and focusing on key issues, challenges and opportunities around engaging our people. Now in its 11th year and Europe’s largest event of its kind, engaged employees are more important to organisations than ever before.
LONDON - 22nd MAY, 2025
See Event Info